Terms of service

1. About these terms

These terms govern consulting and analytics services supplied by Connector Trackhub. A written proposal or statement of work will describe the scope, timetable, fees and deliverables for each engagement. If that document conflicts with these terms, the signed statement of work takes priority.

2. Engaging us

An enquiry does not create a contract. Work begins only after both parties accept a written scope and any requested deposit is received. You confirm that the person approving work has authority to do so.

3. Your responsibilities

You will provide timely access to relevant people, documentation and lawfully collected data; identify confidentiality or security restrictions; and review decisions within agreed timescales. You remain responsible for product, engineering and commercial decisions made using our recommendations.

4. Fees and changes

Fees are stated exclusive of VAT unless noted otherwise. Invoices are payable within 14 days. Work outside the agreed scope requires written approval and may affect fees or timing. Late access or feedback may require rescheduling.

5. Data and confidentiality

Each party will protect confidential information and use it only to deliver or receive the services. We apply reasonable safeguards and will follow agreed access controls. Personal data is handled as described in our privacy policy and any applicable data-processing agreement.

6. Intellectual property

Once fees are paid, you may use bespoke final deliverables internally without time limit. We retain ownership of pre-existing methods, templates and general know-how. We will not disclose your confidential data or identify you publicly without permission.

7. Accuracy and liability

Analytics involves interpretation of available data. We use reasonable skill and care but do not guarantee a particular commercial outcome or that source data is complete. Nothing limits liability where law prohibits limitation. Otherwise, total liability is limited to fees paid for the affected engagement, and neither party is liable for indirect loss.

8. Ending an engagement

Either party may end work for material breach not remedied within 14 days of written notice. Fees remain due for completed work and committed costs. Cancellation terms are set out in the refund policy.

9. Law and contact

These terms are governed by the laws of England and Wales, whose courts have jurisdiction. Questions may be sent to hello@connector-trackhub.digital.